Returns & Exchanges
At Duabooo, we want you to love every purchase. If something isn't right, we're here to help.
Returns
Customers may request a return within 7 days of receiving the order if:
- The item is unused and unworn
- The item is in original condition with tags attached
- The item is returned in its original packaging
Items that do not meet these conditions may not be eligible for return.
Non-Returnable Items
The following items cannot be returned:
- Worn or used clothing
- Items without original tags
- Items damaged after delivery
- Final sale or discounted items (if marked as non-returnable)
Refunds
Once the returned item is received and inspected, we will notify you regarding approval of the refund.
If approved:
- Refunds will be processed to the original payment method within 7–14 business days.
Exchanges
If you received a defective or incorrect item, please contact us within 48 hours of delivery. We will arrange a replacement if available.
Return Shipping
Customers may be responsible for return shipping costs unless the item received was defective or incorrect.
Contact Us
For return or refund requests, please contact:
- Duabooo Customer Support
- Email: support@duabooo.com
- Website: duabooo.com
